Terms & Conditions
Last updated 2026
Please read carefully before using EZpassportphoto. These terms explain what the service does, how payment and our refund guarantee work, and your responsibilities as a user.
1. Acceptance of terms
By uploading a photo, using the editor, or completing a purchase on EZpassportphoto, you agree to these Terms & Conditions. If you do not agree, please do not use the service.
2. What the service does
EZpassportphoto is an automated photo-editing tool that crops, resizes, adjusts the background, and optionally edits clothing to help produce a photo that follows common passport, visa, and ID-photo specifications. It is a self-service editing tool, not a photo studio, government body, or visa/passport agency, and is not affiliated with any government or issuing authority.
3. Your responsibility for compliance
Photo requirements vary by country and change over time. You are solely responsible for checking the current requirements of the issuing authority (e.g. passport office, embassy, consulate, or visa center) before submitting your photo, and for confirming the finished photo is suitable for your specific application. We do not review or approve individual applications on behalf of any government.
4. Payment and the refund guarantee
Pricing is shown at checkout in your local currency, automatically converted from our home price in Australian dollars, and is charged once per finished photo via our payment processor. Consistent with our money-back guarantee, if an official issuing authority formally rejects your photo specifically for a sizing, background, or formatting fault caused by our edit, we will refund the purchase price for that photo in the same currency and to the same payment method you were charged with. The guarantee does not cover rejections caused by factors outside the finished image itself (for example expired documents, incorrect application forms, eligibility issues, or requirements not disclosed to us), and reasonable proof of rejection may be requested before a refund is issued. See our Refund Policy for the full process.
5. Change of mind is not refundable
Because each photo is generated and delivered digitally within seconds of payment, simply changing your mind, ordering by mistake, no longer needing the photo, or being dissatisfied with the outfit or style you selected is not covered by the refund guarantee. Refunds are issued only for a formal rejection covered under Section 4 above, not for change-of-mind requests.
6. No guarantee of acceptance
While we design the tool to follow published photo specifications, final acceptance of any photo is at the sole discretion of the relevant government, embassy, consulate, or visa authority. We cannot guarantee that any photo will be accepted in every case.
7. Acceptable use
You must only upload photos of yourself or of someone for whom you have the legal right and authority to obtain a photo (for example your own child). You may not use the service to create fraudulent, misleading, or falsified identity documents, to impersonate another person without authorization, or for any unlawful purpose. We may refuse service or suspend access if we reasonably suspect misuse.
8. Your content and license
You retain ownership of the photos you upload. You grant us a limited, non-exclusive license to process and edit your photo solely to provide and deliver the service. Your uploaded and generated images are never sold, shared with third parties, or used to improve automated systems — see our Privacy Policy for exactly how long we keep them.
9. Photo privacy and automatic deletion
Your photo is yours alone. Your original selfie is sent only to the service that generates your passport photo and to our payment processor to charge you — it is never written to our own storage and is discarded the moment your result is produced. The finished photo is kept in encrypted, private storage only so you can re-download it if you return to this device, and is permanently and automatically deleted from our servers no later than 7 days after purchase. After deletion, no one — including us — can recover it. We do not use facial recognition, do not build any identity profile from your photo, and never sell your photo or personal information or share it with anyone beyond the photo-processing and payment providers described in our Privacy Policy.
10. Disclaimer of warranties
The service is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement, except where such warranties cannot be excluded by law.
11. Limitation of liability
To the maximum extent permitted by law, our total liability arising out of or relating to the service, however caused, is limited to the amount you paid for the relevant photo. We are not liable for indirect, incidental, or consequential loss, including denied travel, missed appointments, or visa/passport application delays, except for liability that cannot be limited or excluded under applicable consumer law.
12. Changes to these terms
We may update these Terms & Conditions from time to time to reflect changes to the service or applicable law. Continued use of the service after an update constitutes acceptance of the revised terms.
13. Governing law
These terms are governed by the laws of Australia, without regard to conflict-of-law principles, unless a mandatory law of your country of residence provides otherwise.
14. Contact
Questions about these terms, or requests to have your photo deleted immediately rather than waiting for automatic deletion, can be sent through the chat support link available on this site. See our Contact page for details.